1. Who We Are

EcoSwitch is a lead generation service that helps UK homeowners explore renewable energy options including solar panels and air source heat pumps. We connect homeowners with MCS-certified installers in their area.

2. What Data We Collect

When you use our calculators and submit your details, we collect:

Your name and contact details (email, phone number, postcode)
Information about your property (type, size, location, heating system)
Your energy usage information
Calculator results and preferences
Your consent preferences

3. How We Use Your Data

We use your data to:

Provide you with personalised energy savings estimates
Send you your calculator results by email (with your consent)
Connect you with up to 3 MCS-certified local installers who can provide quotes (with your consent)
Send you relevant energy saving tips and information (with your consent)

4. Lawful Basis for Processing

We process your personal data based on your explicit consent, which you provide through the consent checkboxes on our calculator forms. You can withdraw your consent at any time by contacting us.

5. Data Sharing

We will only share your data with third-party installers if you have explicitly consented to this via the installer consent checkbox. We do not sell your data to any other third parties. Your data may also be processed by our email service provider for the purpose of sending you notifications.

6. Data Retention

We retain your personal data for a maximum of 24 months from the date of collection. After this period, your data will be securely deleted unless you have an ongoing relationship with one of our partner installers.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw your consent at any time
Object to processing of your data
Request data portability
Lodge a complaint with the ICO (Information Commissioner's Office)

8. Cookies

Our website uses essential cookies required for the site to function. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise any of your rights, please contact us at privacy@ecoswitch.co.uk

Privacy Policy